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Since our prices are so low, we know that we attract many first-time handmade carpet buyers. We try to simplify the process of buying a carpet. Here are some frequently asked questions.

Question:  Why do you do sell carpets for so little? 

Answer:  Our family loves living overseas. Living overseas for us is not very expensive. We do not need a lot of money to live comfortably. The longer we live in the Middle East the more we want to directly help people. We buy carpets from personal friends who need jobs and who are just trying to survive, not get rich.

Question:  Do carpets go up in value?

Answer:  The higher the quality, the greater the chance a carpet will increase in value as it gets older. 

Question:  How do you measure the quality of a carpet?

Answer:  Materials should be all natural. The main indicator of quality in hand-knotted carpets is knots per square inch. The more knots per square inch, the longer it took a family to make the carpet. 

Question:  Why do some people say knots per square meter?

Answer:  In the U.S.A., sellers tend to say the total number of knots per square inch. Overseas, sellers tend to say knots per square meter. No one counts knots per square meter. They just count a centimeter and multiply. 

Question:  What is the difference between points and knots?  Sometimes carpets say one million points per square yard.

Answer:  Points per square yard or meter is the term usually used for machine made carpets. Since machine made carpets are not knotted, the piece of thread that is heat set into the backing ends up doubled over with two ends. Each of these ends is counted as a point. A one million point carpet actually has the equivalent of half that many knots. 

Question:  You seem like a small company. How can we trust you to send our carpet?

Answer:  This is why we use PayPal credit card processing. You can trust that your credit card info is handled by a large, reputable company. We don't hide who we are. If you want referrals, we can e-mail you the phone numbers and e-mail addresses of happy customers wanting to serve as references. 

Question:  How do I clean my carpet?

Answer:  You can vacuum your carpet just like you vacuum the floor. For spot cleaning, you can use a spray bottle of carpet or upholstery cleaner and a damp cloth. For shampooing, the method depends on the color contrasts in the carpet. If a carpet has different dark colors, you can shampoo it at home using shampoo that is suitable for wool carpets. We suggest foam shampoo that does not make the carpet too wet. If the colors are both dark and very light, then we suggest you take the carpet to a professional carpet cleaner who can use a process that keeps colors from fading together. 

Question:  What if the colors have run together?

Answer:  In rare cases and if exposed to a lot of water, a dark color may slightly run into a lighter area in natural, vegetable-dye carpets. If this happens, do like the carpet makers do: place you carpet in the direct sunlight for three days, and the colored run area will fade. 

Question:  How do you keep flat Kilims from sliding on the floor?

Answer:  Our carpets and Gabbehs are thick and heavy and most do not slide on smooth floors. Kilims are flat woven and therefore more prone to slide. Most carpet stores sell a foam rubber pad called "carpet break" to cure this common problem. You can also try any rubber matting sold at regular stores. Many people use our handmade carpets on top of existing wall-to-wall carpeting; this adds color to a room, and the wall-to-wall carpet keeps the nice handmade carpet in place.

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Home  Gabbehs  Tribal  |  Persian  |  Kilims  |  Machine  |  Learning  |  Ordering | About us